xbajee Privacy Policy

xbajee ("we", "us", or "platform") provides a safe and reliable online gaming service for users in Bangladesh. This Privacy Policy ("Policy") explains what types of personal information xbajee collects, how that information is used, with whom it may be shared, and what steps we take to protect your information.

By using our service you are agreeing to the terms of this Privacy Policy. If you do not agree with any part of this Policy, please stop using our platform and contact us.

Types of Information Collected

We collect the following types of information when you register and use services on xbajee:

1.1 Personal Identity Information

• Full name and date of birth (for age verification)
• National ID card or passport number (for identity verification)
• Active mobile number and email address
• Bangladeshi address (district and division)

1.2 Financial Information

• bKash, Nagad, Rocket, or Upay mobile banking number
• Bank account details (for bank transfers)
• Transaction history and deposit/withdrawal details

1.3 Technical Information

• IP address and device type
• Browser information and operating system
• Cookies and session data
• Activity logs on the platform

1.4 Gaming Activity Information

• Game play history and preferences
• Betting patterns and results
• Bonus and promotion usage details
• VIP level and rewards information

Methods of Information Collection

We collect your information in the following ways:

• Registration process: Information you provide when creating an account is collected directly.
• Transaction processing: Payment-related information is securely processed during deposits and withdrawals.
• Automatic collection: Information about your activity on the platform is collected automatically through cookies and similar technologies.
• Customer service communication: Information you share via live chat or email may be recorded.
• Identity verification: As part of the KYC (Know Your Customer) process, additional information may be requested to verify your identity and address.

Purpose of Information Use

xbajee uses your information only for the following legitimate purposes:

• Account management: To create, verify, and maintain your account.
• Service delivery: To provide gaming services, process payments, and award bonuses.
• Identity and age verification: To confirm your identity and verify that the 21+ age requirement is met.
• Security and fraud prevention: To detect and prevent unlawful activity and to ensure account security.
• Responsible gaming: To monitor unusual gaming behaviour and apply responsible gaming guidelines.
• Customer support: To resolve your complaints and issues.
• Legal compliance: To comply with applicable legal and regulatory requirements.
• Service improvement: To analyse information in order to improve the user experience.

Information Storage and Security

xbajee applies industry-standard technical and administrative measures to protect your personal information:

4.1 Technical Security Measures

• All data transfers are secured using SSL (Secure Socket Layer) encryption.
• Financial information is stored with AES-256 encryption.
• Regular security audits and vulnerability assessments are conducted.
• Firewalls and intrusion detection systems are actively maintained.

4.2 Administrative Security Measures

• Only authorised personnel have access to personal information.
• All staff are trained on data privacy and security.
• Data protection policies are reviewed and updated regularly.

4.3 Data Retention Period

Information is retained for the entire period your account is active and, after account closure, for as long as required to meet legal obligations. Financial transaction records must be retained for the period specified under applicable law.

Sharing Information with Third Parties

xbajee never sells your personal information. However, information may be shared with third parties in the following limited circumstances:

• Payment processors: Only the information necessary to complete transactions is shared with bKash, Nagad, Rocket, Upay, and the relevant banks.
• Identity verification services: Trusted third parties may be used to complete the KYC process.
• Legal authorities: Information may need to be provided to authorities pursuant to a court order or legal obligation.
• Security investigations: With relevant authorities for the investigation of fraud, money laundering, or other unlawful activity.
• Business transfers: In the event of a company merger or acquisition, you will be notified in advance.

All third-party partners are required to comply with our privacy standards and may use your information only for the specified purpose.

Cookies and Tracking Technologies

xbajee uses cookies and similar technologies to improve platform functionality and personalise the user experience.

6.1 Types of Cookies

• Essential cookies: Necessary for the core functionality of the platform — login sessions and security tokens.
• Functional cookies: Remember your preferences and settings.
• Analytics cookies: Help analyse platform usage to improve the service.

You can control cookies by changing your browser settings. However, disabling cookies may limit some platform functionality.

User Rights

As an xbajee user, you have the following rights:

• Right of access: The right to request information about what data we hold about you.
• Right to rectification: The right to correct inaccurate or outdated information on your account.
• Right to erasure: The right to request deletion of your personal information in certain circumstances (subject to legal obligations).
• Right to object to processing: The right to object to the processing of your information on specific grounds.
• Right to data portability: The right to receive your information in a structured format where applicable.
• Right to withdraw consent: Where information processing is based on consent, the right to withdraw that consent at any time.

To exercise these rights, contact us using the contact details below. We will aim to respond to your request within 30 business days.

Protection of Minors

xbajee is for persons aged 21 and above only. We do not knowingly collect or process personal information from anyone under the age of 21.

Age is verified during the registration process. If a minor's information enters our system for any reason, it will be deleted immediately upon discovery and the associated account will be closed.

If a parent or guardian believes their child has registered on xbajee by mistake, please contact us without delay.

Changes to the Privacy Policy

xbajee reserves the right to update this Privacy Policy from time to time. For significant changes, we will notify you in the following ways:

• A notification will be sent to your registered email address.
• An update notification will be shown when you log in to the platform.
• The "Last Updated" date at the top of this page will change.

Continued use of the platform after any changes constitutes your acceptance of the updated Policy. You will be given the opportunity to review the changes before they take effect.

Privacy Contact

If you have any questions or concerns about this Privacy Policy, or wish to exercise your rights, please contact us:

When contacting us, please use the email address registered to your account so we can verify your identity quickly and process your request properly.

Applicable Law and Jurisdiction

The relevant international data protection regulations will apply to the interpretation and enforcement of this Privacy Policy. Any dispute relating to this Policy will first be addressed through negotiation.

Protecting your information is our highest priority. xbajee is always guided by the principles of transparency, fairness, and accountability. We are committed to earning and maintaining your trust.

You also have the right to lodge a complaint with the relevant data protection authority if you have concerns about how we handle your information.